Employee Spotlight: Alanna – Project Manager

At ModernRugs.com, keeping projects on track requires a steady hand, sharp organization, and a talent for balancing details with big-picture goals. That’s where Alanna, our Project Manager, shines.

Her day begins with reviewing every order in production or transit to ensure timelines stay on track. From there, she manages client communications, tracks production boards, maintains documentation, and supports colleagues with everything from quotes to drafting communications. On quieter days, Alanna dives into market research, analyzing trends and identifying opportunities for growth. “No two days are ever the same,” she says, “and that keeps things interesting.”

With over a decade of experience in customer service for custom orders, Alanna brings invaluable expertise to her role. She knows how to navigate unique requests, adapt to shifting needs, and maintain clear communication from start to finish. Her approach to ensuring client satisfaction is simple but effective: ask the right questions upfront, make sure expectations are clear, and provide tangible references—whether swatches, samples, or visuals—so clients feel confident before production begins.

For Alanna, success isn’t measured by numbers or checklists but by gratitude. “It may seem simple, but I measure the success of my work by the moments I receive a sincere thank you,” she says. Whether from a colleague or client, those moments of appreciation remind her that her efforts have made a real difference.

One of her favorite projects involved managing two nearly identical custom rug orders running at the same time. Keeping them organized and distinct was a challenge—but also the first time Alanna felt she truly played a meaningful role in project management. “Seeing the clients so pleased with the final outcome, knowing I contributed to that success, was incredibly rewarding.”

Outside of work, Alanna finds inspiration in everyday life, often pausing to see the extraordinary in the ordinary. This perspective fuels both her creativity and her work ethic, giving her a unique lens she brings to every project.

We’re grateful to have Alanna’s steady leadership, curiosity, and eye for detail guiding so many of the projects at ModernRugs.com. Her dedication ensures our clients not only receive beautiful rugs but also enjoy a smooth, stress-free process from start to finish.