Refund/Returns policy

Returns
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Custom and imported goods are exempt from being returned. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


To request a refund, please contact us at shop@moderndesignerrugs.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@moderndesignerrugs.com and send your item to: Modern Designer Rugs, 1404 N 3rd St, Harrisburg PA 17102, United States.

Shipping
To return your product, you should mail your product to: Modern Designer Rugs, 1404 N 3rd St, Harrisburg PA 17102, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Customer should always use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.