Shipping Policy

Free Delivery to the 48 US States

We offer free domestic shipping on stocked items up to size 8' x 10' (excludes oversized items) that will ship to the contiguous 48 states (excludes Hawaii and Alaska). Custom orders do not apply. For all other locations (including international), obtain your shipping rate by entering the required information at our checkout page and then proceed to the following "Order Summary" page. Your calculated shipping charge will be displayed in your order summary.

We Ship Worldwide!

Wondering if we can ship to you? There's a good chance we can. Modern Designer Rugs ships worldwide, at fees calculated during checkout after entering your shipping information.

The responsibility for all the import fees, taxes and handling charges within the country of destination lies with the customer. We will work with you to find the best way to ship to you based on your needs.

*Orders Shipping to Africa:

Shipping to Africa often poses a logistical challenge to our delivery teams, however we are committed to getting you the rug of your dreams! Please contact us directly at to discuss transit options.


Delivery Time

In most cases orders are delivered within 10 business days. When your item is shipped, you will receive a notification email with a tracking number. The tracking number can be used to check the status of your shipment at or by calling 1-800-GO-FEDEX.
At Modern Designer Rugs, we make every effort to stock all collections in order to minimize wait time. However, due to high demand of certain collections, an item may be sold out. In that unlikely event, you will receive a notification as to its availability and its estimated date of arrival.

* Note on Custom Orders:

We do our best to comply and adhere to the time schedule that was given to you during your initial order. We typically deliver custom rug orders ahead of schedule. However, there are conditions that are out of our control that may cause an unforeseen delay. We will of course communicate this with you as soon as we are informed of any changes in lead time. Current lead times for custom orders are approximately 8- 10 weeks for hand tufted and 10- 14 for hand knotted (anything over 9 x 12 may take longer due to large size).

Made To Order 

All made to order rugs will have approximate lead times listed on product page.  


Partial Shipments

We attempt to always ship orders complete. In the event items are in stock at different warehouses, partial shipments will be sent. If you have any questions about a shipment, you may send an email to or call 1-800-830-RUGS x2.


If you would like to cancel an order, please notify us immediately by phone at 1-800-830-RUGS. Orders or parts of orders may be cancelled without incurring fees before they are shipped. Once shipped, an item follows our return policy rules.
Custom orders are in no way returnable nor can they be canceled. When you place an order for a custom rug you should be 100% sure that you will be happy with the purchase. If you have any reservations about having a custom rug order made, please call or participate in our sample program. You can receive yarns and color poms to demonstrate the exact texture and color of the rug. Our design team can also make renderings for a small fee.